Support
Questions, bug reports, or trouble with your account. Here's how to reach us.
Contact us
The fastest way to get help is email. Write to hello@decksequence.com from the address on your DeckSequence account. There's a small team behind DeckSequence, so replies usually arrive within a few days.
Common questions
Start with the FAQ on our homepage. It covers battle log imports, in-person games, sharing, privacy, and pricing.
When a battle log won't import
If a pasted PTCG Live battle log fails to parse, that submission isn't saved — nothing is created, and there's currently no way for us to look back and see which log it was or why it failed. If this happens to you, email hello@decksequence.com with roughly when it happened and, if you still have it, the log text itself. We can't retrieve it on our end, but a copy from you is what actually lets us track down a parsing gap and fix it.
Account access
Forgot your password? Use the password reset page and a reset link will arrive by email. If you signed up with Google, Apple, or Facebook, sign in with that same provider. There's no separate password to reset.
Creating an account
Sign-up is open to everyone — create an account with your email or a social sign-in and your next game starts counting.
Your data
Your games and decks are private by default, and you can delete what you create from inside the app — including your entire account, from Profile → Delete account (mobile) or Account settings (web). Our account deletion page walks through it, including how to request deletion if you can no longer sign in. For other questions about your personal information, email privacy@decksequence.com. The Privacy Policy and Terms of Service cover the details.