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Account and billing

Manage or cancel your subscription

Updated

Where you manage your subscription depends on where you bought it. Your Subscription screen says which, and when the plan renews or ends.

  • In the app: open the Account tab and choose Subscription.
  • On the web: open your account and choose Subscription.

Bought on the web

Cancel from the Subscription page on the web:

  1. Choose Cancel subscription.
  2. Answer the optional question if you like, then confirm with Cancel subscription.

The plan stays active until the end of the period you've paid for, and you aren't charged again. The status line changes to "cancels on" that date.

The mobile app can't change a web subscription. It points you to decksequence.com instead.

Bought in the App Store or Google Play

On the app's Subscription screen, tap Manage subscription. It opens your subscription settings, where you can change or cancel the plan.

You can also cancel from your Apple or Google account on your phone. Only you can cancel a store subscription. DeckSequence can't do it for you, and deleting your account doesn't stop it either.

If a payment fails

Your access continues while the payment provider retries the charge. It emails you if it needs a new card.

What you keep after cancelling

Everything. Your matches, decks, versions and tournaments stay, and your account moves to Free when the paid period ends. Subscribe again any time from the Subscription screen or the pricing page.

Still stuck? Email hello@decksequence.com and say what you tried.